Support & Help

Passenger.ie is designed exclusively for Free Travel Pass holders. You must have a valid Free Travel Pass to book train tickets through our service.

The Free Travel Pass is issued by the Department of Social Protection in Ireland. It allows seniors (66+) and certain other eligible groups to travel free on trains and other public transport services.

You can only book tickets for yourself as the Free Travel Pass holder. Each passenger must have their own valid Free Travel Pass to use our service.

Passenger.ie offers multiple payment options:

• App Store: €59 one-time purchase
• Stripe Subscriptions: €4.99/month or €49/year
• Lifetime Access: €99 one-time payment
• Carrier Billing: €5 per booking or €4.99/month subscription

No! As a Free Travel Pass holder, you travel free on train services. Passenger.ie only charges for the convenience of automated booking through our app.

Refund policies vary by payment channel:

• Apple App Store: Request refunds through Apple's "Report a Problem" page
• Stripe payments: Contact us at support@passenger.ie within 14 days for subscription refunds or 30 days for one-time purchases
• Carrier billing: Contact your mobile operator for refund requests

For complete details, see our Support & Refund Policy.

We collect only the information necessary to book your train tickets:

• Your name (as it appears on your Free Travel Pass)
• Email address (for ticket delivery)
• Phone number
• Journey details (origin, destination, dates)

We do NOT store payment card information or your train booking credentials.

We delete your booking information 90 days after your travel date. You can request immediate deletion by emailing privacy@passenger.ie.

Our complete Privacy Policy is available at passenger.ie/privacy.

No. Passenger.ie is an independent service that helps you book tickets through the public train booking system. We are not affiliated with, endorsed by, or sponsored by Iarnród Éireann.

Iarnród Éireann and related trademarks are owned by Iarnród Éireann. All train schedules, routes, and service information belong to the train operator. For details, see our Content Rights & Disclaimer.

Passenger.ie is available as a Progressive Web App (PWA) that works on:

• iOS (iPhone and iPad)
• Android devices
• Desktop browsers (Chrome, Safari, Firefox, Edge)

Yes! We follow WCAG AA accessibility guidelines with features including:

• Screen reader support
• Keyboard navigation
• High contrast text
• Adjustable font sizes

If you encounter an issue with Passenger.ie, please follow these steps:

1. Note the date and time the problem occurred
2. Take a screenshot if possible
3. Describe what you were trying to do
4. Email us at support@passenger.ie with these details

We'll investigate and respond within 2 business days.