Terms of Service
Effective Date: January 1, 2025
Last Updated: January 1, 2025
Table of Contents
- 1. Acceptance of Terms
- 2. Description of Service
- 3. Eligibility
- 4. Account and Registration
- 5. Use of Service
- 6. Third-Party Services
- 7. Booking and Cancellation
- 8. Fees and Payments
- 9. Intellectual Property
- 10. Privacy and Data Protection
- 11. Disclaimers and Limitations of Liability
- 12. Indemnification
- 13. Modifications to Terms
- 14. Termination
- 15. Governing Law and Dispute Resolution
- 16. General Provisions
- 17. Contact Information
- 18. Special Provisions for App Store
1. Acceptance of Terms
By downloading, installing, or using the Passenger.ie mobile application ("App," "Service," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.
These Terms constitute a legally binding agreement between you and Passenger.ie regarding your use of the App.
2. Description of Service
Passenger.ie is a mobile application designed to assist Irish Rail Free Travel Pass holders in booking train tickets through Irish Rail's booking system. The App provides:
- Natural language booking interface
- Journey search and selection
- Automated booking assistance
- Ticket delivery via email
- Apple Wallet integration for ticket storage
3. Eligibility
To use Passenger.ie, you must:
- Be at least 18 years of age
- Be a valid Irish Rail Free Travel Pass holder
- Have the legal capacity to enter into these Terms
- Provide accurate and complete information when using the Service
4. Account and Registration
4.1 User Information
You agree to provide accurate, current, and complete information during the booking process. You are responsible for maintaining the confidentiality of your booking information and for all activities that occur using your information.
4.2 Free Travel Pass Requirement
The App is exclusively for Irish Rail Free Travel Pass holders. By using the App, you confirm that you possess a valid Free Travel Pass and are entitled to its benefits.
5. Use of Service
5.1 Permitted Use
You may use Passenger.ie solely for:
- Booking train tickets for yourself as a Free Travel Pass holder
- Accessing journey information for Irish Rail services
- Managing your bookings made through the App
5.2 Prohibited Use
You agree NOT to:
- Use the App for any unlawful purpose or in violation of these Terms
- Book tickets for commercial purposes or resale
- Attempt to book tickets if you are not a valid Free Travel Pass holder
- Use automated systems or software to extract data from the App
- Interfere with or disrupt the Service or servers connected to the Service
- Attempt to gain unauthorized access to any portion of the App
- Impersonate any person or entity
- Use the App to transmit any malicious code or harmful content
6. Third-Party Services
6.1 Irish Rail Services
Passenger.ie facilitates bookings through Irish Rail's systems. Your actual train travel is governed by Irish Rail's terms and conditions. We are not affiliated with, endorsed by, or sponsored by Irish Rail.
6.2 Disclaimer
- We do not guarantee the availability of trains or seats
- We are not responsible for changes to Irish Rail schedules or services
- We are not liable for any issues with Irish Rail's booking system
- Train travel is subject to Irish Rail's terms, conditions, and policies
7. Booking and Cancellation
7.1 Booking Confirmation
Bookings are confirmed only when you receive a confirmation email with your ticket from Irish Rail. We are not responsible for failed bookings due to:
- Irish Rail system unavailability
- Sold out trains
- Technical issues beyond our control
7.2 Modifications and Cancellations
Any changes or cancellations to bookings must be made directly with Irish Rail according to their policies. The App does not currently support booking modifications or cancellations.
7.3 Accuracy of Information
You are responsible for ensuring all booking information is accurate, including:
- Passenger names matching Free Travel Pass
- Correct travel dates and times
- Valid email address for ticket delivery
8. Fees and Payments
8.1 App Usage
Passenger.ie is free to download and use. We do not charge any fees for using the App to book tickets.
8.2 Travel Costs
While Free Travel Pass holders travel free on Irish Rail services, any additional costs (such as seat reservations, upgrades, or companion tickets) are your responsibility and subject to Irish Rail's pricing.
9. Intellectual Property
9.1 Ownership
All content, features, and functionality of the App, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Passenger.ie and are protected by international copyright, trademark, and other intellectual property laws.
9.2 License to Use
We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms.
10. Privacy and Data Protection
Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to our collection and use of your information as described in the Privacy Policy.
11. Disclaimers and Limitations of Liability
11.1 "As Is" Basis
THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
11.2 No Guarantee
We do not guarantee that:
- The App will be uninterrupted, secure, or error-free
- Bookings will always be successful
- Information provided will be accurate or complete
- The App will meet your requirements
11.3 Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PASSENGER.IE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
- Missed trains or connections
- Booking failures
- Loss of data
- Loss of profits or revenues
- Travel disruptions
11.4 Maximum Liability
Our total liability to you for any claims arising from or related to these Terms or your use of the App shall not exceed €100.
12. Indemnification
You agree to indemnify, defend, and hold harmless Passenger.ie, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising from:
- Your violation of these Terms
- Your misuse of the App
- Your violation of any third-party rights
- Any misrepresentation regarding your Free Travel Pass status
13. Modifications to Terms
We reserve the right to modify these Terms at any time. We will notify you of any material changes by:
- Updating the "Last Updated" date
- Posting a notice in the App
- Sending an email notification (if applicable)
Your continued use of the App after such modifications constitutes acceptance of the updated Terms.
14. Termination
14.1 By You
You may stop using the App at any time by uninstalling it from your device.
14.2 By Us
We may suspend or terminate your access to the App immediately, without prior notice, if:
- You breach these Terms
- We are required to do so by law
- We discontinue the Service
14.3 Effect of Termination
Upon termination, all licenses and rights granted to you will immediately cease.
15. Governing Law and Dispute Resolution
15.1 Governing Law
These Terms are governed by the laws of Ireland, without regard to its conflict of law principles.
15.2 Dispute Resolution
Any disputes arising from these Terms or your use of the App shall be resolved through:
- Good faith negotiations between the parties
- If negotiations fail, binding arbitration in Dublin, Ireland
- Small claims court for qualifying disputes
15.3 Jurisdiction
You consent to the exclusive jurisdiction of the courts of Ireland for any legal proceedings.
16. General Provisions
16.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Passenger.ie regarding the App.
16.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.3 Waiver
No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.
16.4 Assignment
You may not assign or transfer these Terms or your rights under them without our prior written consent.
16.5 Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control.
17. Contact Information
For questions or concerns about these Terms, please contact us at:
Email: support@passenger.ie
Website: https://passenger.ie
Mailing Address:
Passenger.app
Westport, Co. Mayo
Ireland
18. Special Provisions for App Store
18.1 Apple App Store
If you download the App from the Apple App Store, you acknowledge that:
- These Terms are between you and Passenger.ie only, not Apple
- Apple has no obligation to provide maintenance or support for the App
- Apple is not responsible for any product warranties
- Apple is not responsible for addressing any claims relating to the App
- Apple is a third-party beneficiary of these Terms with the right to enforce them
By using Passenger.ie, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.