Support & Help

Anyone can use Passenger.ie to book train tickets in Ireland. It is designed especially with Free Travel Pass holders in mind, but a Free Travel Pass is only needed to book free-travel tickets.

The Free Travel Pass is issued by the Department of Social Protection in Ireland. It allows seniors (66+) and certain other eligible groups to travel free on trains and other public transport services.

Each booking is for one person (or a pass holder plus companion, where the pass permits). Free-travel tickets require each passenger to hold their own valid Free Travel Pass.

Free Travel Pass holders travel free on train services; other passengers pay the train operator's standard fare. Using Passenger.ie, your first booking is free — after that, a once-off €9.99 in-app purchase unlocks unlimited bookings. No subscription.

Purchases are processed by Apple or Google, depending on where you bought the app unlock:

• Apple App Store: Request refunds through Apple's "Report a Problem" page
• Google Play: Request refunds through your Google Play order history

For complete details, see our Support & Refund Policy.

We collect only the information necessary to book your train tickets:

• Your name (as it appears on your Free Travel Pass, if you are travelling with one)
• Email address (for ticket delivery)
• Phone number
• Journey details (origin, destination, dates)

We do NOT store payment card information or your train booking credentials.

We delete your booking information 90 days after your travel date. You can request immediate deletion by emailing privacy@passenger.ie.

Our complete Privacy Policy is available at passenger.ie/privacy.

No. Passenger.ie is an independent service that helps you book tickets through the public train booking system. We are not affiliated with, endorsed by, or sponsored by Iarnród Éireann.

Iarnród Éireann and related trademarks are owned by Iarnród Éireann. All train schedules, routes, and service information belong to the train operator. For details, see our Content Rights & Disclaimer.

The Passenger app and website work on:

• iPhone — app available on the App Store
• Android — app available on Google Play
• Any modern browser — the passenger.ie website provides service information and app downloads

Yes! We follow WCAG AA accessibility guidelines with features including:

• Screen reader support
• Keyboard navigation
• High contrast text
• Adjustable font sizes

If you encounter an issue with Passenger.ie, please follow these steps:

1. Note the date and time the problem occurred
2. Take a screenshot if possible
3. Describe what you were trying to do
4. Email us at support@passenger.ie with these details

We'll investigate and respond within 2 business days.