Terms of Service

Effective Date: February 6, 2026

Last Updated: September 11, 2026

Table of Contents

1. Acceptance of Terms

By downloading, installing, or using the Passenger.ie mobile application ("App," "Service," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

These Terms constitute a legally binding agreement between you and Passenger.ie regarding your use of the App.

2. Description of Service

Passenger helps you discover journeys and arrange travel. Depending on your app version, route and operator, features may include train and bus journey search, natural-language requests, booking assistance, tickets and links to an operator's checkout.

Some bookings can be completed through Passenger; others continue on the transport operator's website. Available operators, routes, fares, ticket formats and payment methods can vary. An external booking-page handoff is not confirmation of a booking. Check the operator's confirmation and ticket before you travel.

The app is free to download. Where paid access is offered, the app store or checkout displays the current price, what it unlocks and the applicable purchase terms before you confirm. A Passenger access purchase is separate from any fare charged by a transport operator. Existing purchase entitlements remain subject to the terms shown when purchased.

Website

The website primarily provides information and links to download Passenger. Where web journey or booking features are available, these terms and the operator's applicable terms govern their use.

3. Eligibility

Passenger is available to adults who wish to search for or book travel. You must:

A Free Travel Pass is not required to use the Service. However, to book free-travel tickets you must hold a valid Free Travel Pass issued by the Department of Social Protection.

4. Account and Registration

4.1 User Information

You agree to provide accurate, current, and complete information during the booking process. You are responsible for maintaining the confidentiality of your booking information and for all activities that occur using your information.

4.2 Free Travel Pass

The app is available to all users and does not require a Free Travel Pass. By booking a free-travel ticket, you confirm that you possess a valid Free Travel Pass and are entitled to its benefits.

5. Use of Service

5.1 Permitted Use

You may use Passenger.ie solely for:

5.2 Prohibited Use

You agree NOT to:

6. Third-Party Services

6.1 Transport Operator Services

Passenger provides booking assistance or links to supported transport operators, including Iarnród Éireann and bus operators where available. Your travel, fare and operator checkout are governed by that operator's terms. Passenger is not the transport operator and does not control its schedules, seat availability or checkout.

6.2 Disclaimer

7. Booking and Cancellation

7.1 Booking Confirmation

A journey search, booking-page handoff or analytics event is not a ticket. Check the transport operator's booking confirmation and ticket before travel. We are not responsible for failed bookings due to:

7.2 Modifications and Cancellations

Any changes or cancellations to bookings must be made directly with the transport operator according to their policies. The App does not currently support booking modifications or cancellations.

7.3 Accuracy of Information

You are responsible for ensuring all booking information is accurate, including:

8. Fees and Payments

8.1 Mobile App

The Passenger app is free to download. Where a free-booking allowance or once-off access unlock is offered, the app and purchase screen explain the allowance, price and features before you confirm. A once-off unlock is not a subscription. Existing access purchases remain valid under their purchase terms. App-store purchases are processed by Apple or Google, depending on the platform.

8.2 Website

The Passenger.ie website is informational only. All ticket bookings are made through the mobile app.

8.3 Travel Costs

Fares, travel entitlements and any reservation or upgrade charges are set by the transport operator. A Free Travel Pass is accepted only for eligible services under the applicable scheme and operator rules. A Passenger access purchase does not include an operator fare unless the purchase screen explicitly says so.

8.4 Refunds

All refund requests for in-app purchases must be processed through Apple or Google, depending on where you made the purchase. See our Refund Policy for details.

9. Intellectual Property

9.1 Ownership

All content, features, and functionality of the App, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Passenger.ie and are protected by international copyright, trademark, and other intellectual property laws.

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms.

10. Privacy and Data Protection

Our Privacy Policy explains how information is used to deliver the service. Optional analytics require a separate choice; using the app or website, purchasing access, or accepting these terms does not give that consent. You can turn optional analytics off through the app's Privacy & Analytics setting where available, or Cookie settings on the website, without losing access to the service.

11. Disclaimers and Limitations of Liability

11.1 "As Is" Basis

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

11.2 No Guarantee

We do not guarantee that:

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PASSENGER.IE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

11.4 Maximum Liability

Nothing in these Terms excludes or limits liability or remedies that cannot lawfully be excluded or limited, including your mandatory consumer rights.

12. Indemnification

You agree to indemnify, defend, and hold harmless Passenger.ie, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising from:

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

Material changes will be brought to your attention through an appropriate notice. Updated terms do not turn on optional analytics or remove mandatory consumer rights.

14. Termination

14.1 By You

You may stop using the App at any time by uninstalling it from your device.

14.2 By Us

We may suspend or terminate your access to the App immediately, without prior notice, if:

14.3 Effect of Termination

Upon termination, all licenses and rights granted to you will immediately cease.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of Ireland. This does not remove any mandatory protection or right to bring proceedings that applies to you as a consumer.

15.2 Dispute Resolution

Any disputes arising from these Terms or your use of the App shall be resolved through:

15.3 Jurisdiction

You consent to the exclusive jurisdiction of the courts of Ireland for any legal proceedings.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Passenger.ie regarding the App.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent.

16.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control.

17. Contact Information

For questions or concerns about these Terms, please contact us at:

Email: support@passenger.ie
Website: https://passenger.ie

Mailing Address:
Passenger.ie
Westport, Co. Mayo
Ireland

18. Special Provisions for App Stores

18.1 Apple App Store

If you download the App from the Apple App Store, you acknowledge that:

18.2 Google Play

If you download the App from Google Play, you acknowledge that:

By using Passenger.ie, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.