Terms of Service

Effective Date: February 6, 2026

Last Updated: June 10, 2026

Table of Contents

1. Acceptance of Terms

By downloading, installing, or using the Passenger.ie mobile application ("App," "Service," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

These Terms constitute a legally binding agreement between you and Passenger.ie regarding your use of the App.

2. Description of Service

Passenger.ie provides train ticket booking services through two platforms:

2.1 Mobile App (iPhone and Android)

The Passenger app is free to download on the Apple App Store and Google Play, and allows anyone to book train tickets. Features include:

Your first booking is free. After that, a once-off in-app purchase of €9.99 unlocks unlimited bookings — there is no subscription.

2.2 Website

The Passenger.ie website provides information about the service. Ticket booking is available exclusively through the Passenger mobile app.

3. Eligibility

The Passenger app is available to anyone who wishes to book train tickets. You must:

A Free Travel Pass is not required to use the Service. However, to book free-travel tickets you must hold a valid Free Travel Pass issued by the Department of Social Protection.

4. Account and Registration

4.1 User Information

You agree to provide accurate, current, and complete information during the booking process. You are responsible for maintaining the confidentiality of your booking information and for all activities that occur using your information.

4.2 Free Travel Pass

The app is available to all users and does not require a Free Travel Pass. By booking a free-travel ticket, you confirm that you possess a valid Free Travel Pass and are entitled to its benefits.

5. Use of Service

5.1 Permitted Use

You may use Passenger.ie solely for:

5.2 Prohibited Use

You agree NOT to:

6. Third-Party Services

6.1 Train Operator Services

Passenger.ie facilitates bookings through the train operator's (Iarnród Éireann) publicly accessible booking system. Your actual train travel is governed by the train operator's terms and conditions. We are not affiliated with, endorsed by, or sponsored by the train operator.

6.2 Disclaimer

7. Booking and Cancellation

7.1 Booking Confirmation

Bookings are confirmed only when you receive a confirmation email with your ticket from the train operator. We are not responsible for failed bookings due to:

7.2 Modifications and Cancellations

Any changes or cancellations to bookings must be made directly with the train operator according to their policies. The App does not currently support booking modifications or cancellations.

7.3 Accuracy of Information

You are responsible for ensuring all booking information is accurate, including:

8. Fees and Payments

8.1 Mobile App

The Passenger app is free to download on the Apple App Store and Google Play. Your first booking is free. After that, a once-off in-app purchase of €9.99 unlocks unlimited bookings. This is not a subscription – you pay once. All purchases are processed through the Apple App Store or Google Play.

8.2 Website

The Passenger.ie website is informational only. All ticket bookings are made through the mobile app.

8.3 Travel Costs

Train ticket prices are set by the train operator. Free Travel Pass holders can book free tickets. All other passengers pay the train operator's standard fares. Any additional costs (such as seat reservations or upgrades) are subject to the train operator's pricing.

8.4 Refunds

All refund requests for in-app purchases must be processed through Apple or Google, depending on where you made the purchase. See our Refund Policy for details.

9. Intellectual Property

9.1 Ownership

All content, features, and functionality of the App, including but not limited to text, graphics, logos, icons, images, and software, are the exclusive property of Passenger.ie and are protected by international copyright, trademark, and other intellectual property laws.

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App for personal, non-commercial purposes in accordance with these Terms.

10. Privacy and Data Protection

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the App, you consent to our collection and use of your information as described in the Privacy Policy.

11. Disclaimers and Limitations of Liability

11.1 "As Is" Basis

THE APP IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.

11.2 No Guarantee

We do not guarantee that:

11.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PASSENGER.IE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

11.4 Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or your use of the App shall not exceed €100.

12. Indemnification

You agree to indemnify, defend, and hold harmless Passenger.ie, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising from:

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by:

Your continued use of the App after such modifications constitutes acceptance of the updated Terms.

14. Termination

14.1 By You

You may stop using the App at any time by uninstalling it from your device.

14.2 By Us

We may suspend or terminate your access to the App immediately, without prior notice, if:

14.3 Effect of Termination

Upon termination, all licenses and rights granted to you will immediately cease.

15. Governing Law and Dispute Resolution

15.1 Governing Law

These Terms are governed by the laws of Ireland, without regard to its conflict of law principles.

15.2 Dispute Resolution

Any disputes arising from these Terms or your use of the App shall be resolved through:

15.3 Jurisdiction

You consent to the exclusive jurisdiction of the courts of Ireland for any legal proceedings.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Passenger.ie regarding the App.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

No waiver of any term or condition shall be deemed a further or continuing waiver of such term or any other term.

16.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent.

16.5 Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control.

17. Contact Information

For questions or concerns about these Terms, please contact us at:

Email: support@passenger.ie
Website: https://passenger.ie

Mailing Address:
Passenger.ie
Westport, Co. Mayo
Ireland

18. Special Provisions for App Stores

18.1 Apple App Store

If you download the App from the Apple App Store, you acknowledge that:

18.2 Google Play

If you download the App from Google Play, you acknowledge that:

By using Passenger.ie, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.